Shipping & Delivery

Shipping & Delivery

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications or customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

During promotional periods, please kindly note there may be slight delays to shipping. We apologize for any inconvenience caused.


Delivery Times and Costs

All orders will be processed withing 3 business days.

If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact our customer service team at cachecs@vr-zone.com or any of our social accounts.

Local Shipping (Singapore)

Delivery Time

1 - 3 days

Delivery Timing

6pm - 10pm (contact our customer support for other delivery timings)

    Self-Collection (Singapore)

    • Payment must be processed before setting an appointment.

    • Payment by cash on the spot can be arranged via our customer support

    • Collection Address: 28 Ayer Rajah Crescent #01-02, Singapore 139959

    International Shipping

    Excluding Singapore, our international shipping (Standard & Express Shipping) covers 14 countries including (including U.S) in the listing below. All overseas orders will be shipped via S.F. Express or UPS.

    Delivery time will be 4 - 8 business days, excluding customs or any other delays not arising from us. Cache will not be responsible for any lateness or damage to parcel due to shipping. 

    Country

    Delivery Time

    Australia

    4 - 8 business days

    Cambodia

    4 - 8 business days

    China

    4 - 8 business days

    Hong Kong

    4 - 8 business days

    India

    4 - 8 business days

    Japan

    4 - 8 business days

    Macau

    4 - 8 business days

    Malaysia

    4 - 8 business days

    Philippines

    4 - 8 business days

    South Korea

    4 - 8 business days

    Thailand

    4 - 8 business days

    Taiwan

    4 - 8 business days

    United Stated

    4 - 8 business days

    Vietnam

    4 - 8 business days

     *Accurate shipping costs will be shown in the check out page

    Order Tracking

    Once your order as shippined, we will send you your tracking information.

    To check the status of your shipment, please visit Packagetrackr and enter your tracking number.

    You can also visit the courier service's official website and enter your tracking number to check the status of your shipment.

    For more assistance, please contact our customer support.  


    Tariffs and Taxes

    Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

    Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at HBX. For further details of charges, please contact your local customs office.


    Additional Shipping Fees

    Additional shipping fees may be applied to items that are considered oversized or overweight.